Refund Policy
We aim to handle billing issues quickly and fairly while protecting the integrity of digital access products.
Refund Scope
- This policy applies to digital subscriptions, module access, and software-delivered services sold by CCM.
- Because products are digital and access-based, eligibility depends on activation status and usage evidence.
- Refund outcomes are assessed fairly on a case-by-case basis.
When Refunds May Be Approved
- Duplicate charges or clear billing errors.
- Technical delivery failure that cannot be resolved within a reasonable support timeframe.
- Cancellations requested before meaningful account activation or module usage.
When Refunds May Be Limited or Declined
- Accounts with active digital access and confirmed module usage.
- Requests made outside the reporting window without a verifiable billing issue.
- Cases involving policy abuse, chargeback misuse, or account terms violations.
Request Window & Process
- Billing concerns should be reported within 7 days of the transaction date.
- Send requests to Danny@CodedCashMachines.co.uk with account email, transaction details, and issue summary.
- We review each request with payment records, access logs, and support history before deciding.
Cancellations
- Where subscriptions apply, cancellations stop future billing cycles when completed before renewal.
- Cancellation does not automatically guarantee a refund for the current or past cycle.
- Access may remain available until the paid period ends, unless terms enforcement requires earlier suspension.